Privacy Policy

Welcome to BookMyAcco. This Privacy Policy applies to all users of our platform, including students seeking accommodation, property partners, and website visitors. By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.

We collect several types of information from and about users of our Platform, including:

• Identity Data: First name, last name, date of birth, gender, and nationality.
• Contact Data: Email address, phone number, and billing/mailing address.
• Academic Data: University name, course details, enrollment status, and year of study.
• Financial Data: Bank account details, payment card information (processed securely through third-party gateways), and billing history.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and device identifiers.
• Usage Data: Information about how you use our website, products, and services, including page interaction and search queries.
• Communication Data: Records of your interactions with our support team, student advisors, and property partners via chat, email, or phone.

We only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:

1. To process and facilitate your accommodation booking.
2. To verify your identity and academic status as required by property providers.
3. To communicate with you regarding your booking, updates, and support inquiries.
4. To process payments, refunds, and prevent fraudulent transactions.
5. To improve our Platform, services, and user experience through data analysis.
6. To send personalized marketing communications (only if you have opted in) regarding new properties, discounts, or services.

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. Cookies are small data files stored on your device.

• Essential Cookies: Necessary for the operation of our Platform (e.g., secure logins, session management).
• Analytical/Performance Cookies: Help us recognize visitor numbers and see how users move around the website to improve functionality.
• Functionality Cookies: Allow us to recognize you when you return to our Platform and remember your preferences.
• Targeting/Advertising Cookies: Record your visit to our website and the pages you have visited to make advertising more relevant to your interests.

You can set your browser to refuse all or some browser cookies, but note that parts of our website may become inaccessible or not function properly.

We have implemented appropriate technical, physical, and organizational security measures designed to secure your personal data from accidental loss and from unauthorized access, use, alteration, and disclosure.

All payment transactions are encrypted using SSL technology. While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure.

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

We may share your personal information with selected third parties to facilitate our services:

• Accommodation Providers: To confirm and manage your booking, lease agreements, and check-in procedures.
• Service Providers: Including payment processors, IT and system administration services, and cloud hosting providers.
• Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, and accounting services.
• Regulatory Authorities: HM Revenue & Customs, regulators, and other authorities acting as processors or joint controllers when required by law.

Depending on your jurisdiction (such as under the GDPR or CCPA), you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of internal, inaccurate, or incomplete data.
• Right to Erasure ("Right to be Forgotten"): Request deletion or removal of your personal data where there is no good reason for us continuing to process it.
• Right to Restriction: Request the suspension of processing of your personal data.
• Right to Data Portability: Request the transfer of your personal data to you or a third party.
• Right to Withdraw Consent: Withdraw your consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact our Data Protection Officer using the details below.

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. The "Last Updated" date at the top of this policy will reflect the most recent changes.

If you have any questions about this Privacy Policy, our privacy practices, or if you wish to exercise your legal rights, please contact us: